I spoke with Redmonds after I found a burst pipe on my hot water heater at 8:30PM on a Sunday night. I left a message on the emergency line and received a call back almost immediately. The gentleman I spoke with was WONDERFUL. He took my info and scheduled a service call for first thing the next morning, bright and early! Before we ended the call, we FaceTimed so he could talk me through the water shut off etc. Despite my frustration and anxiety related to a major appliance repair/water damage, he was patient, professional, and accommodating. Over the next few hours, he confirmed my appointment time, worked up an estimate, and offered me an incredible price on the replacement/repair. We had our last text exchange ant 11PM on a Sunday night. Thats customer service! Although the work isn’t scheduled to be done until tomorrow AM, Im so pleased and relieved that I felt compelled to write a review. They’ve already earned it! Call Redmonds and you’ll get awesome customer service, great prices, and a very speedy appointment!!
I feel safe with RCC, supported and treated honestly and with kindness. Meeting your young men who came to my home was a blessing and restored my faith in humanity!
We have had a great experience with your company! Everyone we had contact with was just great. All our questions were answered in a friendly manner. The installation crew was here when they said they would be. All in all a good time!
We are very pleased with the product and service from Redmond’s. Everything was completed to our satisfaction and in a timely manner. All staff from the company were friendly and accommodating. We recommend this company to all friends and family!
The team was amazing! Had the install done in a day and sent us all the info for our rebate. The communication has been frequent and professional. Will definitely recommend to friends and family.
Dependable, on time! Great to work with. Will use again and again. Thank you!
An emergency brought me to Redmond’s this winter and you provided the rescue and thoughtful advice until I decided part to replace was not worth re-doing every 4-5 years. Hence, with your kind manager’s information, I chose your energy-efficient boiler. Even with the holidays your team installed this boiler within one day, all tidy and a new useful access to one of the radiators. The quiet boiler is compact occupying 3 ft sq space in the basement and keeping the warmth just right in this home during the winter.
Our salesperson was knowledgeable and trustworthy. The installation team was personable they answered questions in plain language. We appreciated the office following up to make sure things went well.