“Absolutely outstanding service from start to finish — Brad Ferguson from Redmond's Complete Comfort truly sets the gold standard for what a Project Manager should be. From our very first meeting, Brad dedicated over three full hours to our initial consultation, during which he meticulously walked through our entire home, took measurements, and performed all necessary calculations. He then took the time, right there in our driveway, to craft an incredibly detailed and comprehensive quote. What impressed us most was the structure of the quote — four distinct options with in-depth summaries, explanations, pros and cons, and clear pricing. It was clear Brad had invested the time and effort to tailor each option to our home’s unique needs. He also walked us through a variety of financing options and spent time making sure every single one of our (literally) thousand questions were answered thoroughly and thoughtfully.
We had six other quotes from different companies and contractors, but none came close to the level of professionalism, knowledge, and genuine care that Brad brought to the table. His energy, passion, and enthusiasm were unmatched, and he clearly takes immense pride in his work. What really set Brad apart was his commitment to being a true advocate for us. He never once pressured us to make a decision, fully understanding that we had other proposals to consider. Instead, he extended his time and availability, patiently fielding all of our follow-up calls — even on weekends — always with kindness and clarity. His ability to listen, explain, and advise without any sales pressure made all the difference in our decision-making process.
Ultimately, we chose Brad and Redmond’s Complete Comfort to install two systems — two mini splits on our first floor and an air handler with a heat pump for the second floor — and we couldn’t be happier with that choice. Brad worked with us from top to bottom and made the entire process seamless. His technical expertise and customer-first approach gave us total confidence every step of the way. We wholeheartedly give Brad a 10 out of 10 and would enthusiastically recommend him to anyone looking for not just a contractor, but a trusted partner in their home comfort project.
Brad’s communication throughout the entire process was nothing short of exemplary. From our first interaction to the final decision, he maintained clear, prompt, and professional correspondence. Every detail was transparent, and he never hesitated to clarify technical components or installation logistics in a way we could understand. His ability to translate complex HVAC solutions into practical language empowered us to make informed decisions. Moreover, Brad’s thorough understanding of building codes, energy efficiency standards, and system performance helped us feel confident that we weren’t just getting a solution that “worked,” but one that was strategically planned for long-term value, comfort, and reliability. His commitment to excellence was evident in every step, and it’s clear he views each project as a partnership rather than just a transaction.
Again, a huge shout-out to Brad!
Sincerely,
The Finks”